Dr. Sato Hiroshi
Dr. Hiroshi Sato obtained his BEng in Department of Architecture and PhD from Graduate School of Engineering, both in Tohoku University, Japan. He also worked as Research Associate and then Lecturer in Department of Architecture, Tohoku University, and also Visiting Scientist in National Research Council, Canada. Then, he joined National Institute of Advanced Industrial Science and Technology (AIST) in 2004. He has started to direct Human Informatics Research Institute in AIST since 2018. His major is human factors especially hearing and acoustics for communications. He is serving as a leader of International Standards committees for multimedia, human factors and acoustics. He also worked for 3D sound localization to help persons with visual impairment. He is currently leading the National Project for Development of supporting and training technology for cognitive interaction in service fields, where includes airline services. This project should employ number of technologies such as Behavior and Emotion analysis as data sources, Artificial Intelligence as data processing and Virtual Reality as data presentation for training. The project stands to train airline staffs to improve their skills, provide as many opportunities for training as possible to reduce load of trainers and improve customer satisfaction with current technologies.